What Do I Need In My Office Voice and Data System

Today, every office environment requires some type of voice and data system in order to function at peak efficiency. The particulars of the system will vary, based on the current and projected needs of the client. When evaluating different voice and data elements for your system, it is important to begin with the basics and […]

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Today, every office environment requires some type of voice and data system in order to function at peak efficiency. The particulars of the system will vary, based on the current and projected needs of the client. When evaluating different voice and data elements for your system, it is important to begin with the basics and then identify additional functions that will be used at least periodically. At the same time, it is important to think beyond today and make sure your system has the capability to expand as the business grows or changes in some manner.

Setting Up the Backbone

Whether the project involves establishing a voice and data structure for a single location or a series of interconnected locations, it is important to begin with the basics. The process will begin with the wiring at each of the locations involved in the network. If your company is building the facility from the ground up, then you will want to prewire the office. When doing so, make sure that the structured cabling wiring will support typical voice communications like basic telephony. You also want to ensure that the low-voltage wiring can support advanced data communications that is capable of supplying bandwidth for everything from a robust Internet connection of some type to high speed transfer into, out of and within your network. Most structured cabling systems use category 5 cable for the entire system. These systems are often installed by the interconnect who provides the telephony system or a contractors who specialize only in structured cabling systems. Providers who specialize in the development of structured cabling solutions can evaluate the scope of your office environment and come up with a wiring plan that will easily serve your needs today. Make sure to obtain suggestions from a couple of different sub-contractors before choosing one to manage the wiring process. This strategy provides the benefit of getting more than one perspective and possibly identifying a very helpful function that you had not considered in the past. Additionally, you will want to get at least three cabling quotes or RFP’s from three different structured cabling sub-contractors. This goes for the telephony or VOIP system as well. You will want to get at least three quotes or bids from each interconnect that you interview.

Addressing the Voice Component

Options for voice communications are considerably more varied than in decades past. Once upon a time, the company would purchase a private branch exchange or PBX to manage inbound and outbound calls. The PBX would physically reside at the office location and allow for both manual intervention and automated options for routing calls to open extensions, voice mail boxes and other options. A single line would connect the PBX with a public switched telephone network and allow inbound calls to be routed to different trunks or trunk groups found in the internal voice system. Today, there is also the option of going with a virtual PBX. This solution offers all the same benefits but allows them to be managed in a virtual environment as long as you have an appropriately designed and installed structured cable wiring netwokr. Using a Voice over Internet Protocol (VoIP) connection, the functions are managed remotely. One benefit of this option is that if your office is damaged due to a natural disaster, you can make a few changes to the virtual PBX and have your employees work remotely. You can also go with a hybrid system that involves a combination of the traditional and virtual PBX structure. This gives you the best of both worlds and also helps to create an element of redundancy with your voice communications. Should one component be inoperable for a period of time, the remaining component can easily take on the call traffic. That translates to no downtime for your daily office functions. With any type of PBX, you want to make sure the configuration includes several basics. The system must support enough trunks to allow extensions for each workstation in the office. You also want additional trunks that can be called upon for conducting audio conferences that include locations outside your network. Don’t forget to allow for functions such as call waiting, call parking, voice mail, internal paging and other features that will make life around the office a lot easier.

Considering the Data Component

Designing the data system for the office calls for identifying the right type of hardware and software to drive the needs of your individual business. Keep in mind that while a doctor’s office will function somewhat differently from an attorney’s office, both will require a few basic elements as part of the design. Ideally, you want the data system to support all clerical, administrative and accounting processes with ease. The selection of hardware is extremely important for any data system. The data must be housed in a server that is protected with adequate security measures. The software used to drive that server should allow a master user to assign specific credentials to each user of the network. The idea is to make sure employees can add to, correct and access the data they need to do their jobs, but are still unable to reach proprietary data that is not associated with their standard and usual job tasks. The server should be able to house large amounts of data without experiencing any type of slow response during peak working hours. Depending on your business model, there may be a need to allow remote access to the server. For example, sales people may want to be able to link with the main sales database while on the road. This allows them the option of updating customer profiles or placing orders for clients in a real time manner. The software used to configure the server will make it possible for remote access to occur while still protecting the integrity of your data. Keep in mind that network redundancy is also important with the voice component. To this end, consider either installing a backup server or possibly using a virtual server. In the event a problem occurs with the primary server, the network should automatically switch to the backup source. Don’t forget to configure the connection between the servers so that new data added to the primary server also updates on the secondary server on a regular basis. That update may occur every hour if your office processes a lot of information. Many smaller offices will find that updates occurring nightly will be sufficient. By creating an adequate schedule of updates, the loss of data due to a hardware failure is kept to a minimum.

Planning for the Future

Many company owners make the mistake of thinking about the here and now when putting together a voice and data system. While immediate needs must be met, also plan for what you will need a year, two years and possibly even five years from now. Ideally, you want hardware that can be modified and expanded when and as necessary. You also want software solutions that will aid in keeping up with the demands of a growing business. As part of the support with the structured cabling plan, a competent provider can make suggestions of how to ensure your network has this type of built in flexibility. Including at least some of those ideas will save a significant amount of money and time in the years to come.

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How to make the Most of Your Recruiter Relationship

Whether you are a construction worker, a clerical temp, an engineer or an electrician it is important that you understand how to get the most out of working with an outsourcing staffing placement agency. When you begin your process with a staffing agency, generally you will be connected with a recruiter and set up a […]

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Whether you are a construction worker, a clerical temp, an engineer or an electrician it is important that you understand how to get the most out of working with an outsourcing staffing placement agency. When you begin your process with a staffing agency, generally you will be connected with a recruiter and set up a time to meet with them, interview and exchange information. Just like all interview processes it is important to provide good references, accurate contact information and an up-to-date professional resume. If you have other shows of your work, including portfolios or websites, those should also be well maintained and ready to show to prospective clients. You will be given the opportunity to let your recruiter know how much work you are looking for, and what type, as well as your general availability to take on new jobs.

Usually, at this point your information is entered into a secure database that is physical and/or software based. This allows the agency to organize and search through the available labor sources to best serve employers looking to hire. If for any reason it appears that you are unavailable or limited within this database, it will limit your ability to be hired. So, when interviewed be very clear about all of your available skill sets and experiences. Make sure also that you are logged as currently seeking work, if in fact you are looking for hire. The job of recruitment is often like a puzzle. The recruiter’s job is to anticipate the needs of clients and try to hire labor that will match the specifications of those clients. However, no matter how talented the recruiter, they cannot always be sure which companies will be looking for what kind of workers when.

This is a case when you want to look as good on paper as possible, so that you are more likely to match the vacant hole in the puzzle that prospective employers are looking for. If you are skilled and have a good track record, it does make a recruiter look good to be affiliated with your talent. Because you can never be sure when you may need to turn to your recruiter again, it is the best plan to perform well in the positions they place you in. If you make them look good, they are more likely to send you out again next time. Make a strong connection with your recruiter, learn their name and their strengths. Just like any good business relationship, this may take a little upkeep and persistence. If they prove to serve you well, try to ensure that your relationship continues with the same recruiter every time.

Do not wait in restlessness for too long. If you do not hear about jobs in a reasonable amount of time, or if you have been sent out on an interview and do not hear from the agency, give them a call or drop them an email. Be courteous, but specific. Asking about where you are in the hiring process is your right. If you didn’t get the job you wanted yet, ask what you can do to make yourself more desirable and capable of getting the next one. Many staffing agencies can recommend new ways to market yourself, as well as training and certification programs to keep your skills current. The relationship should be symbiotic, do not forget to hold up your end.

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Access Control Systems and Staff

Many businesses these days are no longer satisfied with their security comprising of simply alarmed doors and a few security cameras. With competition being fierce inside any industry, it can often be an intelligent idea to keep an eye on your own employees as well as outsiders. Access control systems are a way to bump […]

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Many businesses these days are no longer satisfied with their security comprising of simply alarmed doors and a few security cameras. With competition being fierce inside any industry, it can often be an intelligent idea to keep an eye on your own employees as well as outsiders. Access control systems are a way to bump up your security and enable you to know where people are at specific times of day.

An access control system is a way to control who enters or exits your buildings and premises. The system can include doors, gates, and barriers controlled by telephone or video entries, a computer, or magnetized cards and proximity readers. Whether the system is being installed in an office, a home, an apartment, a hospital, a university, or a hotel, it will make your environment for secure and monitored.

These systems are recommended for any business that needs an audit trail, has employees with varying access privileges, or who has experienced threats due to lost or stolen keys. The audit trail will keep a record, with date and time, of every time a door or lock connected to the system is opened, or has an attempted opening. This can be incredibly helpful for clocking hours, keeping an eye on supplies being used, and knowing if anyone is trying to be somewhere they shouldn’t. In addition, you can program a system or a card to only grant access at certain times or days. If you have a crew coming in every Wednesday evening, there is no reason for them to have access at any other times. And lost keys are a thing of the past when your system is completely computerized. With an access control system, you can delete or renew a credential in just minutes, and with no large additional operating costs.

There are a number of different ways to get into installing and maintaining access control systems. In all cases, you will need a high school diploma. Different technology institutes and online schools offer training programs to receive a certification. Many companies looking to hire access control technicians also want experience in the locksmith trade, to enable you to repair and understand older security systems as well.

Upon becoming an access control technician, the daily duties will generally comprise of the installation, repair and maintenance of electronic and manual locks. The job requires knowledge of previous security systems as well as continuing education to stay informed on what is new in your field. The work can be physically demanding, with a lot of stooping, kneeling and crouching to reach system equipment. You will need excellent vision, or corrective eye ware to make it excellent, and dexterous hands. The hours can often fall outside of the normal business day, so as not to disrupt offices and employees while installing or testing equipment.

The job outlook for the access control field is on the rise, expecting to increase until about 2018. The average wage for an access control technician is usually around $20 an hour, though it can vary greatly from company to company.

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CEO of Rock ‘n’ Roll

As some Outsource employees and clients already know, John Lowell, in addition to serving as CEO of the company, also moonlights as a rock ‘n’ roll drummer with his band, which includes bassist Michael Devin (Whitesnake) and guitarist Brent Woods (Warrant and Vince Neil). Known for their deep-cut, blues-inspired rock covers and their energetic live […]

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As some Outsource employees and clients already know, John Lowell, in addition to serving as CEO of the company, also moonlights as a rock ‘n’ roll drummer with his band, which includes bassist Michael Devin (Whitesnake) and guitarist Brent Woods (Warrant and Vince Neil). Known for their deep-cut, blues-inspired rock covers and their energetic live shows in some of the most prestigious and most notorious bars and music clubs in LA: The Viper Room, The Mint, Abuelitas in Topanga, and El Cid in Silver Lake. The shows are a blast and turn into company events as several of the Southern California team members are usually in attendance.

You never know who is going to be at the show. Recently, Adrian Smith of the legendary band Iron Maiden showed up and asked to sit in for a couple of songs. The band was happy to oblige. Someone in the audience was able to capture a bit of what transpired:

http://www.youtube.com/watch?v=UY-HCWa5WSE

The band recently reached a new milestone when they were asked to play with the band Chevy Metal, whose members include Taylor Hawkins (drums) and Chris Shiflett (guitar) of the Foo Fighters. The show was announced on several of the Foos websites, creating a huge buzz as well as a line of about 300 people waiting to see the show at Rock & Roll Pizza at the Rack in Woodland Hills, CA.

For those of you in the Southern California region, this band just added a show at THE SHORE in Redondo Beach on THURSDAY, MAY 17th. For more information, check out the band’s Facebook page:

http://www.facebook.com/

Here’s a link to the band performing at The Viper Room:
http://www.youtube.com/watch?v=VBp4A9nOnsc 
http://www.youtube.com/watch?v=pDgiIxBIRqI 
http://www.youtube.com/watch?v=9MLh-Cy4VY0&feature=relmfu 

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Outsource Recruiter Training in Los Angeles, CA.

Outsource held a group training course for 10 of it’s newer recruiters. Held February 11th-15th at the Southern California corporate office, the class offered the recruiters a comprehensive and in-depth course on how to succeed in their roles. Attendees came in from all regions, including Anna Sather and Danny Brawer from Seattle, Jorden Noack and […]

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Outsource held a group training course for 10 of it’s newer recruiters. Held February 11th-15th at the Southern California corporate office, the class offered the recruiters a comprehensive and in-depth course on how to succeed in their roles. Attendees came in from all regions, including Anna Sather and Danny Brawer from Seattle, Jorden Noack and Hunter Schmidt from Los Angeles, Kathryn Capogrossi from Atlanta, Nicole Manning from Chicago, John Carey and Rachel Cohen from New York, Brandon Johnson from San Antonio and Chloe Davidson from Phoenix.

The week of hands on training included one-on-one training and role playing with Brieanna Harvey, Director of Recruitment, Steve Ebenhack, VP of Sales, and was also lead by John Lowell, Outsource CEO. In addition to the rigorous classroom schedule, the recruiters were able to spend time after hours socializing & getting to know the rest of the corporate staff, and there were a few excursions that took advantage of the fair weather and proximity to the beach.

John Carey had this to say about his experience during the recruiter training: “The training experience in LA, was a great way to connect with the corporate office and bond with the Outsource team.”

outsource-training4

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ISC West Security and Fire Alarm Conference 2012

Four Outsource team members, Jake Durkee, Matt Lechner, Paul Baldaccini, and Chanel Viola attended the ISC West Security and Fire Alarm Conference in Las Vegas this past March. Out of the 1000s of attendees, Outsource is one of the few, if not the only, staffing service with a presence at the conference, which lasted from […]

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Four Outsource team members, Jake Durkee, Matt Lechner, Paul Baldaccini, and Chanel Viola attended the ISC West Security and Fire Alarm Conference in Las Vegas this past March. Out of the 1000s of attendees, Outsource is one of the few, if not the only, staffing service with a presence at the conference, which lasted from March 28-30th. This is especially important considering that Outsource specializes in staffing for the security and fire alarm industries. ICS West is the perfect event to have in-depth conversations with customers about the industry and to get to know the leading players in the industry. Paul Baldaccini says, “ISC West is a great conference because everyone there is ready to discuss business.” It was Chanel Viola’s first conference and when asked about her experience she referred to her group of co-workers as “a dream team and a great group of people to learn from.” One important trend the team from Outsource recognized was the amount of discussions regarding new commercial construction and the amount of new contracts that have been awarded to the attendees. Because of Outsource’s presence at ISC West, the company has positioned itself to take advantage of this growth.

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Outsource Expands into the Pacific Northwest, Opens Seattle Office

Outsource expanded its footprint in the staffing world by opening an office in Seattle, Washington earlier this year. Michael Lippert, a Business Development Manager who started with Outsource in the Denver office just over a year ago, left to open the new Outsource office in Seattle and effectively established a foothold in the Northwest. Outsource […]

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Outsource expanded its footprint in the staffing world by opening an office in Seattle, Washington earlier this year. Michael Lippert, a Business Development Manager who started with Outsource in the Denver office just over a year ago, left to open the new Outsource office in Seattle and effectively established a foothold in the Northwest. Outsource has been growing its structured cabling, electrical and building technology staffing business in Seattle for nearly four years, which was handled remotely by Sam Jarvis before the opportunity to open a new office was presented to Lippert. Not wanting to miss a great opportunity, Lippert jumped at the chance. Michael joined Outsource wanting to prove that he was an asset to the company and feels that he earned the opportunity that was presented to him. When asked about his goals in the Seattle market, Lippert said, “I want to establish a beach head, gain momentum, penetrate the market as deeply as possible, increase sales, and build the company so it is necessary to hire an additional recruiter by the end of the year.” He compared the market in Seattle to the one in Chicago. “Both are challenging in that they have a heavy union presence. Regardless, each market has huge potential for growth in our highly specialized niche.” Lippert is tasked with covering Portland, Oregon and Vancouver, Canada from the new Seattle branch.

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Cat5 vs. Cat5e vs. Cat6 – Which Should You Use?

Are you debating over whether you should be frugal and install Cat 5 Ethernet cabling, upgrading to the faster Cat 5e, or investing in the gigabit certified Cat 6 for your home, commercial office network, or data center? Structured cabling contractors install voice and data cabling systems and understand the level of performance that can […]

Are you debating over whether you should be frugal and install Cat 5 Ethernet cabling, upgrading to the faster Cat 5e, or investing in the gigabit certified Cat 6 for your home, commercial office network, or data center? Structured cabling contractors install voice and data cabling systems and understand the level of performance that can be expected from Cat 5, Cat5e, Cat 5E, and Cat 6 cable. Today we’re taking a closer look at all three of these options and breaking down their functions and features to better help you make your decision. 

When faced with the option of deciding what type of network cabling to install for your network, a networking novice might not have an understanding as to what the differences are between the three similarly sounding Ethernet cables. While it is important to understand your choices, we strongly recommend consulting a network cabling contractor before making a final decision.

To get to the root of the problem we need to define exactly what each version of the Ethernet cabling has been designed to do.

Cat 5 

The most basic type of network cable is Cat 5 and it comes in two varieties. SCTP or Screened Twisted Pair which is mostly used in Europe and UTP or Unshielded Twisted Pair which is what is commonly used in the United States. The difference between the two is that SCTP has an extra layer of shielding to protect from interference.

Cat 5 voice and data cable comes in either a solid or stranded version with the solid being stiffer and better for transmitting over a long distance, while stranded Cat 5 cable is bendable and used for standard patch cable. Cat 5 cable can support up to 100 Mbps of Ethernet and for up to 100 meters or 328 feet.

Cat 5e

The biggest difference between Cat 5 cable and Cat 5e cable or Category 5 enhanced cable is that Cat 5 cable achieves a greater standard of data transmission. This is why structured cabling contractors have all but replaced Cat 5 cable with Category 5e in all new voice and data cable installations.

Cat 5e cable can handle data transfers up to 1000 Mbps which makes it suitable for Gigabit Ethernet. In addition, Cat 5e cable was designed to have a better resistance to near-end crosstalk or interference.

Cat 6

The most advanced cable of the three is Category 6. As the numbering entails Cat 6 calbe is the latest and best performing version of structured cabling available.

Category 6 network cables are made up of four twisted sets of copper wire and its abilities surpass the other two types of data cabling because Cat 6 cable has a structural difference in its longitudinal separator. In plain English this separator insulates each of the pairs of wire from one another, which in turn decreases possible crosstalk permits faster data transfers. Another advantage this gives Category 6 cable is that it now has double the bandwidth of regular Cat 5 cable.

Cat 6 cable supports up to 10 Gigabit Ethernet for up to about 37 meters or 121 feet. Now, not to make it any more confusing there is a Cat 6a version available that addresses the limit of distance and is certified for up to 100 meters or 328 feet.

Now that we have a better understanding of what each of the three cable types were designed handle, we can now begin to answer the question of which one you should be using for your structured wiring needs..

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First, when trying to decide either Cat 5 cable or Cat 5e cable, the smart choice is to go with the latter. The fact that Cat 5e cable is rated at 350 MHz compared to Cat 5 cable which is only rated at 100 MHz is one selling point. Another is that Cat 5e cable will support Gigabit Ethernet and is not only backwards compatible but with the advancements in reducing the loss of signal from “bleeding” makes it hands down the better cable.

Now when deciding whether to upgrade from Cat 5e cable to Cat 6 cable there are some other factors to take into consideration. For example, are all your components rated to supports Gigabit Ethernet? If not, then you won’t be achieving true gigabit speeds and might as well just go with the Cat 5e. Unless you plan to upgrade your components in the future then Cat 6 cable will provide a better infrastructure for these planned upgrades.

In addition, while Cat 5e cable can support gigabit speeds only Cat 6 cable is certified to handle speeds up to 10 Gigabits. However, unless you’re in an environment that has a server with a tremendous amount of data constantly being transferred between machines then an upgrade to Cat 6 structured cabling might not be necessary.

It should be noted that CAT 6 has more twists per inch than Cat 5e and these “twists” in each pair of copper line allows any crosstalk to be cancelled out by the cables partner. In addition, the upgraded copper process used in creating Cat 6 cable has been designed to produce fewer impurities which make for enhanced conductivity.

Which category of voice and data cable are you using and if it needs to be upgraded will you go with Cat 5e or Cat 6?

Structured cabling contractors have the experience and knowledge to guide you when you have questions or concerns regarding the installation, upgrade, or expansion of your voice and data network.

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Outsource’s New Atlanta Flagship Office

The new Outsource branch office in Atlanta is a model for the future. Particular care went into the launch of this branch, starting with the layout of the space, the selection and placement of artwork, even down to the the choice of carpet. The business development manager’s desk was made to measure for his office […]

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The new Outsource branch office in Atlanta is a model for the future. Particular care went into the launch of this branch, starting with the layout of the space, the selection and placement of artwork, even down to the the choice of carpet. The business development manager’s desk was made to measure for his office and is a replica of a classic 1950 Danish modern desk designed by Arne Vodder. The staff all have Herman Miller Aeron chairs, and there is an innovative “diner booth” area for conducting meetings and interviews.

But none of these office advancements would matter without the excellent staff that works in Atlanta, and great care was also put into assembling this team. Tracey Burchfield pioneered the area as a recruiter. In December 2012 she was joined by senior recruiter Cliff Feiring, and business development manager Matt Lechner, both of whom were hand-picked for this office and relocated from Los Angeles. This group was quickly joined by Jeremy Burns, inside sales representative, and Kathryn Capogrossi, who is a technical sourcer, rounds out the unit.

Outsource CEO John Lowell recently travelled to the Atlanta office to see how the new team was getting on in their new environment. “I’m really impressed with the space and how everything has come together. I think if you give people the right tools and make their surrounding conducive to the nature of their work, then you’ll have happy employees and see amazing results.”

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Automation Temp Agencies and Manufacturing in Today’s Economy

In this time of economic decline, many companies are downsizing to keep afloat. However, for corporations that are centered around commodity production, departments and employees who are involved in the hands on manufacturing, like automation and light industrial workers, remain invaluable. While ‘paper pushers’ are more likely to have their jobs reorganized or eliminated, jobs […]

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In this time of economic decline, many companies are downsizing to keep afloat. However, for corporations that are centered around commodity production, departments and employees who are involved in the hands on manufacturing, like automation and light industrial workers, remain invaluable. While ‘paper pushers’ are more likely to have their jobs reorganized or eliminated, jobs ‘in the field’ are not so easily done away with. Hands will always be needed to make consumable products. Because of this, Automation Temp Agencies and placement organizations continue to serve an important purpose in our economy at large.

Automation is the application of machines, information technology, and control systems to maximize productivity manufacturing and the delivery of various services. Sometimes referred to as ‘Light Industrial Work’ these jobs include assembly, materials handling, inventory control, communication, telephone operation, and even medical specialties that require the operation of machinery and automated technology. Light industry and automation usually need less heavy machinery than other sorts of goods management, and can consists of the construction of consumer products like clothing and electronics. The skill sets needed tend to be manageable to master and safe to practice. These are jobs that do not need a huge amount of training to complete, but are generally valued services that workers can niche themselves into with time.

Automation is a step past basic Mechanization which provides human operators with machines to assist them with the muscular demands of work. As technology becomes more sophisticated some automation jobs will be replaced entirely with machines that fulfill the same purpose. However, those technologies still require development and maintenance by skilled human beings who can apply sensitivity and common sense that, as of yet, can still not be synthesized by a computer. So, while automation can be viewed as a process that will put people out of work, it in fact is still an industry that requires human skill, and merely changes the way that we interact with manufacturing at large.

Automation Temporary Placement Agencies are companies who specialize in placing automation workers in open manufacturing jobs. Because this industry is in constant flux, due to the economic demands of production and technology refinement, there is a large amount of turn over for these occupations. Automation Temp Agencies serve a dual purpose. Companies in need of light industrial workers need employees who can be placed and acclimated to their jobs quickly. This means finding individuals who can start soon and pick up tasks with efficiency to keep the operations of manufacturing running smoothly and effectively. Temp agencies are essential to such businesses’ success in meeting the unsteady demands of the market. They literally help businesses to ‘strike while the financial iron is hot.’ Because these jobs are sometimes short term, temp agencies also assists skilled laborers in finding consistent work. These agencies hold the resumes and training experience of many types of workers and provide interview and hiring services to many companies, streamlining the process of placing qualified workers where they are needed from both sides of the table.

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